Buyer Protection
Shop with confidence. If something goes wrong with an order, our Buyer Protection program allows us to investigate and ensure a fair outcome.
Secure Payments
Payments are held safely until the item is received and confirmed as satisfactory.
Easy Disputes
Something wrong with an order? A dispute can be opened and we'll help resolve it.
Fair Resolution
We review every dispute fairly based on evidence from both the buyer and seller.
What is Buyer Protection?
Buyer Protection is an optional fee added at checkout, calculated as a small percentage of the order total. It allows a dispute to be opened if something goes wrong with an order, such as receiving a damaged, defective, or incorrect item, or missing items.
Important: Purchasing Buyer Protection does not guarantee a return or refund. It grants you the right to raise a dispute so that the seller and Thesouthmart can investigate the issue and determine a fair outcome.
How It Works
Open a dispute
If there's an issue with an order after the item has been delivered, a dispute can be opened through the account with a description and supporting evidence.
Seller reviews
The seller has a limited time to review the dispute and respond. If they don't respond in time, the return is automatically approved.
Resolution
If a return is approved, the item is returned at no cost — return shipping is covered. The refund is processed to the wallet once the seller confirms the item's condition. If a dispute is declined, it's escalated to our admin team for a final decision.
Key Things to Know
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